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We
ship via FedEx or UPS to US and USPS to international
destinations.
Any order is subject to be placed in hold by medical
or billing issues. If you choose overnight delivery,
it will be shipped overnight after our billing,
medical and pharmacy have cleared the order for
shipping.
If you choose overnight delivery, your order placed
Monday through Thursday till 1:30pm EST will be
processed and shipped in the same day upon billing
and medical approval. You will receive your order
next day afternoon. |
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If your order was placed on Friday till 1:30pm EST it
will be processed and shipped (if approved) in the same
day and you will receive it on Monday afternoon (if
you choose overnight delivery).
If your order was placed on Friday after 1:30pm EST,
Saturday or Sunday it will be processed on Monday
(upon billing and medical approval)and you will receive
it on Tuesday afternoon. International delivery can take
from 7 to 30 business days, depending in the country
of destination and may take longer due to your customs
clearance process.
Please note that Overnight delivery means that the
package will be delivered "Next Business Day" (Monday
Through Friday).
Saturday delivery is available upon request and there is
a charge of $29.00 for this delivery option.
We do not offer Saturday, Overnight and/or FREE Second Business
day delivery to PO Boxes.
US orders are eligible to FREE Second Business day delivery
when placing a refill order. Customers must log in using
e-mail and password used in previous order to receive the
promotion. We may upon discretion upgrade it to overnight
shipping when necessary.
To get the status of your order, please click on ORDER STATUS
and log in with e-mail and password.
For questions please call us at 1-800-513-3810, from Monday
through Friday (9:00 AM to 5:00 PM Eastern time) or e-mail
us at support@pillsone.com
INTERNATIONAL orders
We ship via USPS Global Priority Mail to international orders.
Any order is subject to be placed on hold by medical or billing issues.
Orders placed Monday through Friday till 1:30pm EST will be
processed and shipped on the same day upon billing and
medical approval.
Orders placed Friday after 1:30pm EST, Saturday and/or Sunday
it will be processed and shipped on Monday (upon approval).
International delivery can take from 5 to 30 business days
depending on the country of destination and customs clearance.
Please note that it may take longer for delivery due to the process
of customs clearance according to customer's country.
Note: International Orders are very unpredictable and we cannot
guarantee anything. Placing an order with us, you agree that we cannot
be responsible for your package once it leaves our pharmacy; it means
that we cannot refund your money if the package gets lost or refused
by customs. If you don’t receive your package in 40 BUSINESS days,
please contact us as soon as possible and we will file for investigation
on the package. This procedure might take from 3 to 4 months, and once
we have a positive answer from USPS we will be able to refund your
money or ship you a new package.
Please be advise that we do NOT offer Overnight, Second Business
day and/or Saturday delivery to International orders.
If any other delivery option is chosen besides International
delivery, we may upon discretion charge the difference for the
shipping cost on customer's credit card.
International orders are NOT liable for Free delivery promotion.
Unfortunately, we do not provide a tracking number for international
orders after the package is shipped, the reason for that it’s because
the USPS website will not give any detailed information on the package.
We do not ship more than 20 pills internationally and your order will
be declined if you ordered more than 20 pills.
To get the status of your order, please click on ORDER STATUS and
log in with e-mail and password.
For questions please e-mail us at support@pillsone.com or
call 1-800-513-3810
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